1. Performance Measurement: A guide
I’ve been writing stuff about performance measurement on and off for a while now.
I’ve often been struck by the lack of clarity and consistency regarding the terms used in conversations and I’ve wanted to ‘do something about that’.
So…I started to write it down – for myself, and for those that I’ve been working with.
Here’s the current version as a pdf document:
Measurement of Performance – Education Document Version 1.1
2. Control Charts: A ‘how to’ guide
A key component of Deming’s ‘Theory of Profound Knowledge’ is in relation to the measurement of performance (of a system) and the ‘Theory of Variation’.
I’ve noticed over the years that, whilst the foundational points around variation can be well understood, the use of control charts within operational practice can be ‘absolutely butchered’ (technical term 🙂 ).
This caused me to write a ‘how to’ guide a while back, for me and my colleagues.
I attach it as a pdf document for anyone interested:
Control charts – a how to guide V2.0
It doesn’t replace the excellent writings of Donald Wheeler…though it hopefully makes you curious to ‘pull’ his writings towards you.
It doesn’t tell you what to measure…because it couldn’t! (though the first guide – above – points you in some very strong directions)
It doesn’t ‘do it for you’…but, hopefully, it does give you enough so that you can experiment with doing it for yourself.
…and it can’t beat working alongside someone who knows what they are doing, and can act as your coach.
3. Gemba Walking: A ‘how to’ guide
I wrote a guide to explain:
- what is meant by ‘Gemba walking’;
- who should do this and why; and
- how to go about doing them (regularly!)
Here’s the link to the blog post setting out this guide:
Squire to the Giants 