That word is ‘Culture‘. Indeed, they seem to have a culture of ‘being obsessed by the word culture’.
We hear the following phrases (or variants of):
- We are measuring our culture
- We need to change our culture
- We have a culture committee
- We are performing a culture-changing programme of work
So, here’s the thing – an organisation’s culture is a result, an outcome, just like its financial situation. As I wrote in one of my first posts, we shouldn’t be attempting to ‘manage by results’ (as in “let’s change our culture”), we need to manage the causes of the results…and the results will then look after themselves.
The culture of an organisation is the sum of the way people behave. The main cause of the culture is the management system in place. That management system reflects the beliefs and behaviours of the leaders of the organisation.
A reminder of a hugely important quote from John Seddon:
“People’s behaviour is a product of their system. It is only by changing [the system] that we can expect a change in behaviour.”
i.e. we can do all sorts to ‘require’ people to change how they behave (in an attempt to change the culture), but if we continue to apply the command and control management instruments ‘on’ them, such as:
- management by hierarchical opinion rather than facts at the Gemba;
- cascaded personal objectives;
- setting of arbitrary numeric targets;
- dictating methodologies and tools to use;
- contingent rewards; and
- the rating and ranking of people
…then we can’t expect much to really change.
No end of people ‘attitude’ targets, incentives, evidence gathering and rewards will change the system. Instead, we can expect such a system to derive distorted ‘attitude’ metrics – “I will likely tell you what you want to hear if it benefits me to do so.”
Interestingly, whenever I’ve worked in an organisation with a really good environment, the ‘culture’ (outcome) word was seldom mentioned – it didn’t need to be.
So, whilst we’re considering the ‘Culture’ word, what about the ‘Transformation’ word?
Here’s a definition to ponder:
“Transformation: In an organisational context, a process of profound and radical change that orients an organisation in a new direction and takes it to an entirely different level of effectiveness….transformation implies a basic change of character and little or no resemblance with the past configuration or structure.”
Many organisation’s use the word ‘transformation’ a lot, and perform major organisational change a lot…but unless that change has succeeded in delivering an entirely different level of effectiveness, then they’ve only really been ‘rearranging the deck chairs’.
Conversely, if an organisation changes its management system (which would be truly transformational!) then culture change is free.
If an organisation truly operates a ‘systems thinking’ management system then it should result in a powerful culture capable of continuously improving, through the people who work there…with no need for endless attempts at ‘transformation’.