I was asked a question by a colleague1, and it prompted my memory to a wonderful Russell Ackoff talk from waaaay back….and, in trying to answer her question, I rewatched an old, somewhat grainy video…
…and it made me smile 🙂
Firstly, Russell was a brilliant man and a superb educator.
Secondly, the video records a rather historic project that shaped much of what we now take for granted in telecommunications.
But mainly, it clearly explains his concept of Idealised Design Continue reading
I’ve worked with several service organisations that have adopted (what are referred to as) Tiered service models for their service design…and I’ve written about some of the problematic implications.
Some specific recent posts to mention in this regard are:
You might think that I have a problem with the idea of ‘tiered services’…and you’d be right (at least as they are conventionally enacted).
You might then ask “okay, but what instead?”
Good question! This (longer) post is some opening thoughts on that.
Implementing Effective Safety Solutions
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The Work Of Alfie Kohn
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Police Inspector and Systems Thinker
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Deming, Vanguard, Systems Thinking and that, in a normal, ordinary command and control organisation
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Bridging People and Ideas......
